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Eight Tips To Improve Your Fitness Facilities

Eight Tips To Improve Your Fitness Facilities

Wellness is all the rage these days, and that isn’t bound to change anytime in the next decade. We are increasingly becoming a health-conscious society and, with comfortable guestrooms, spas, restaurants and fitness facilities, hotels are primed to capitalize on this movement. It’s the latter of these operations that is the focus here. Spas and(…)




Would The Real St. Regis Please Stand Up?

Would The Real St. Regis Please Stand Up?

Here’s an interesting case study for you. The St. Regis Hotel in the heart of downtown Vancouver, British Columbia, is an independent property and not part of the international St. Regis brand in the Starwood family. Copyright claims are nullified by the fact that the St. Regis Hotel in Vancouver – established in 1913 –(…)




Happy Black Friday

Happy Black Friday

Happy Black Friday (and Thanksgiving) everyone! I hope by now you’ve all had your fill of turkey, pumpkin pie and football…maybe even a little midnight rush to the mall to wade through the hordes of shoppers for those mega-deals. Now that the actual day is upon us, it’s all hands on deck – developers testing(…)




Full Service Versus Limited Service: Who Is the Real Winner?

Full Service Versus Limited Service: Who Is the Real Winner?

While travelling on business earlier this month, I had the opportunity to compare two outlets of a major chain – one part of their full-service collection, the other being one of their limited service brands. (For those who are interested in the actual chain, please contact me directly.) In both instances, I was alone and(…)




Beware of Departmental Siloing

Beware of Departmental Siloing

I want you to think about your day-to-day life as a hotelier, whatever rank or title you hold. What department do you belong to? How often do you chat with members of other units? Are there any people on your team who are particularly tuned into the coming and going of other departments or subdivisions?(…)




FIFA Time: Brazil on the World Stage

FIFA Time: Brazil on the World Stage

Now that it’s June, it’s time for us to discuss one of the biggest events to impact consumer habits this summer – The FIFA World Cup. Held this year in the diehard football (soccer for us here in North America) country of Brazil, many would contend that this is a bigger sports tournament than the(…)




I Was On CTV News!

I Was On CTV News!

Last night (September 4, 2013), I made a brief appearance on CTV News to discuss Toronto’s luxury hotel scene during the Toronto International Film Festival (TIFF), specifically The Hazelton Hotel located in the posh Yorkville neighborhood. Hopefully the first of many! You can check out the news footage here.




The Evolution of Travel Bloggers

The Evolution of Travel Bloggers

The concept of a travel blogger is still relatively new — an outcome of the Internet age accelerated through the advent of social media and mobile communications. I just came back from a convention of travel bloggers entitled TBEX, which this year happened to be conveniently located in my hometown of Toronto. Some 1,300 delegates(…)




Sharpen Your Hospitality Skills with the Llama Digital Training Program

Sharpen Your Hospitality Skills with the Llama Digital Training Program

My friend Mandy Green over at Monscierge has written a brief but excellent article describing the new interactive educational program that I have built to help train hoteliers – both those in school and those active in the field. Entitled Llama Digital, this web-based software is based on the content from my first anthology book,(…)




Important Search Engine Trademark Change

Important Search Engine Trademark Change

Back in mid-July, the U.S. Tenth Circuit Court reached a very important decision that may lead to sweeping changes for your website and how you approach SEO. Allow me to interpret what transpired in layman terms (you may wish to consult an attorney near you). This specific case involved two companies completely segregated from the(…)




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