Opinion

In Vino Veritas Part XXXVIII: A Wine List Time Capsule

In Vino Veritas Part XXXVIII: A Wine List Time Capsule

A friend’s cookbook gift unearthed a remarkable bonus: a 50 year old wine list from a luxury East Coast resort. Half a century ago, in 1966, I was not even of legal drinking age, nor had I any inkling of the varieties of wine available for purchase. At the time, my parent’s wine habits consisted(…)




RevPAR vs RevPOR vs RevPAG

RevPAR vs RevPOR vs RevPAG

Let’s get the acronyms out of the way so there’s no confusion: RevPAR = Revenue Per Available Room RevPOR = Revenue Per Occupied Room RevPAG = Revenue Per Available Guest The first term, RevPAR, is the most commonly used these days, but as I’ve advocated before, it may not be the best overall indicator of(…)




Loyalty Through Adversity

Loyalty Through Adversity

Angry guests with insurmountable problems; we’ve all encountered them. Rivalry, opposition, antagonism, conflict or whatever other synonym you deploy to convey obstacles in the workplace like this would be better viewed as helping your business goals instead of detracting. What doesn’t kill you makes you stronger, right? When applying this adage to guest-staff interactions, it’s(…)




Indigenous Foods: The Pinnacle of Locavore

Indigenous Foods: The Pinnacle of Locavore

A decade ago, the locavore movement was still an emerging trend, saved mostly for niche artisanal shoppes and ultra-posh restaurants with four-digit price tags. Heck, even the portmanteau ‘locavore’ was seldom understood or recognized by readers. Now, though, if your restaurant isn’t sourcing locally (at least in some capacity), you might as well lump yourself(…)




Just What is a Lifestyle Hotel?

Just What is a Lifestyle Hotel?

A short detour through Southern California brought me to an independent property advertising itself as a ‘lifestyle hotel’. Not knowing the specifics of what this meant in a West Coast context, who exactly this hotel was targeting or how the property was differentiating itself to substantiate this modifier, I was curiously excited to try it(…)




Living in the Review Age

Living in the Review Age

Corporate transparency, social responsibility and responding to customer reviews in real-time are but three examples of 21st century business practices that have transitioned from value-add to consumer expectation in under a decade. It’s this third instance that concerns us today as we descend into a literal ‘Review Age’ where everything under the sun can be(…)




Ten Considerations for a 2015 Restaurant Redo

Ten Considerations for a 2015 Restaurant Redo

While subcontracting your F&B operations to experts is always a viable option, many operators continue to stick to their guns and keep their restaurants firmly within arm’s reach. Let’s assume that you are in such a situation and are content with your margins, your online reviews, your staff’s performance and your chef. “Ola kala!”(Everything is(…)




HITEC 2015: Lessons for You as an Exhibitor

HITEC 2015: Lessons for You as an Exhibitor

Okay, this is my last article on this year’s HITEC, I swear! Superior booth design is worth addressing much like my diatribe on e-blasts because with hundreds of exhibitors on the convention floor it is still hard to get attendees to notice you. While this may not concern many of you as hoteliers, nonetheless there(…)




HITEC 2015: Lessons for Your Outbound E-Marketing Efforts

HITEC 2015: Lessons for Your Outbound E-Marketing Efforts

Attending HITEC as a member of the press, I was bombarded with e-blasts and emails from vendor representatives vying for me to drop by their booths or set up a meeting. All together, I received close to five hundred emails in the month leading up to and during the week that was the tradeshow. That’s(…)




HITEC: Why You Must Go

HITEC: Why You Must Go

Full disclosure: I love tradeshows. The exhibitors bring the excitement while the throngs of attendees build the energy to a fever pitch. I marvel at the glossy displays and all the fascinating new products ready for sampling. Yet, despite encouragement from me – the-ultimate fan-of-tradeshows fan – I was saddened that very few of my(…)




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