Business Four Ways

Business Four Ways

There are many ways to assess and categorize the strengths and weaknesses of a hospitality business. Allow me to present a slightly different and holistic way of organizing how you approach the daunting task of where to allocate funds for the next cycle. For one, we tend to drill down to the minutia of a(…)




Gray is the New Green Part 10: The Marketing Gap

Gray is the New Green Part 10: The Marketing Gap

As someone active in the marketing and advetising world for almost 40 years (a scary number!), what I’m about to describe is not something I’m particularly proud of. Now that the millennials have officially surpassed the boomers in sheer numbers, it’s become a trend to treat the latter group as a ‘dying generation’. And from(…)




The Power of Trees

The Power of Trees

The last Friday in April is Arbor Day, and with Earth Day occurring a few days earlier, it’s a good time to talk a little bit about the environment and how it relates to hospitality. Undoubtedly you’ve browsed through more than few articles discussing sustainable designs and how they can save oodles in long-term expenses(…)




In Vino Veritas XXXIII: I Heard It Through The Greece Vine

In Vino Veritas XXXIII: I Heard It Through The Greece Vine

If a nation happens to have an ancient god of wine, then you know that grapes are indeed important to the culture. Such is the case with Greece, one of the oldest wine producing regions in the world and home to our dearest, drunkest Dionysus. In fact, it was in Mycenae (Greece before it was(…)




How Addictive Is Your Hotel

How Addictive Is Your Hotel

To give you a new perspective on your guest service operations, let’s reframe a person’s hotel experience in terms of chemicals – specifically, how a brain responds to micro- and macro-interactions by releasing certain neurotransmitters. For those of us lacking a medical degree, neurotransmitters are the molecules your nervous system releases to dictate further bodily(…)




Bring the Glamor Back

Bring the Glamor Back

Even though it’s been nearly a year since it first hit theatres, Wes Anderson’s masterpiece “The Grand Budapest Hotel” still remains top of mind whenever a friend asks for a movie recommendation. It’s funny, well-acted and beautifully shot, so what’s not to love? But more than that, the film is a tribute to a bygone(…)




Canadian Lodging News Reviews “Hotel Llama”

Canadian Lodging News Reviews “Hotel Llama”

After its release last Christmas, the third book in the series, “Hotel Llama” has accrued numerous positive reviews. Out today was the bimonthly edition of Canadian Lodging News which featured a praiseworthy review from the magazine’s editor-in-chief, Colleen Isherwood. Click on the image below to read what she discusses.




A Healthy Team Means Healthy Profits

A Healthy Team Means Healthy Profits

With April 7th as World Health Day, I thought it apt to speak for a bit on the topic and pay forward some of the knowledge I’ve accrued by reading various nutritional journals and books over the past few years. Chiefly, there is now undeniable evidence linking one’s eating habits and  fitness routine with one’s(…)




From the Management Side of Things

From the Management Side of Things

Newport Hospitality Group (NHG) is a management company that has existed since 1990. Growing primarily from managing distressed properties to prime select and full service hotels, co-founder Mike Pleninger has a lot to say about resuscitating hospitality businesses and sustaining profitability. So, let’s dive in and see what we can learn. What is the state(…)




A Very Good Friday

A Very Good Friday

This religious holiday is an excellent time for ruminating about the future and what it holds. For the hotel industry, 2015 is shaping up to be decent, with a large swath of healthy acquisitions, brand improvements and numerous new property announcements across the globe. We continue to embrace technology in interesting and progressive ways, and(…)




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