Happy Black Friday

Happy Black Friday

Happy Black Friday (and Thanksgiving) everyone! I hope by now you’ve all had your fill of turkey, pumpkin pie and football…maybe even a little midnight rush to the mall to wade through the hordes of shoppers for those mega-deals. Now that the actual day is upon us, it’s all hands on deck – developers testing(…)




In Vino Veritas XXVII: Piedmont Power

In Vino Veritas XXVII: Piedmont Power

For those of you who haven’t visited Italy yet, fake an injury and hop on the next flight out. Well, maybe don’t go that far, but, as an Italophile, I purport that the country should definitely be on your bucket list. The beauty of Italy lies with its vast depth of history and culture as(…)




10 Pet Peeves of Hotel Fitness Centers

10 Pet Peeves of Hotel Fitness Centers

With the desire for healthy eating, exercise and all-round wellness on the rise, creating an environment conducive for guests at your hotel’s fitness facilities is paramount. As a road warrior, staying at some 35+ different properties annually, I’ve had the opportunity to experience a wide variety of these amenities. I don’t contend to be an(…)




Larry Judges the Copper Skillet

Larry Judges the Copper Skillet

This past Friday, November 21, Larry Mogelonsky was asked to judge the annual Copper Skillet competition for the International Association of Conference Centres (IACC) at the BMO Institute for Learning in the northern end of Toronto. Sponsored by Maison LeGrand, the food competition was amongst five acclaimed Canadian chefs who each had to prepare a(…)




Reservationists Are Unsung Hospitality Heroes

Reservationists Are Unsung Hospitality Heroes

Sometimes we forget the power of a real, live, human salesperson. Jodi Tower, a senior reservation sales agent for FRHI Hotels & Resorts, dishes on her job at the Global Reservation Center. With so much attention on digital sales channels, we sometimes forget the power of a good salesperson, specifically a reservationist. In an attempt(…)




Planning for Black Friday 2014

Planning for Black Friday 2014

Nowadays, Black Friday might as well be considered a fundamental element in our Thanksgiving traditions. Hordes of eager shoppers rush to their favorite stores while retailers are more than happy to lure in this cash-laden army with deals. Every company does something for Black Friday — it’s almost compulsory. The question is: if all of(…)




What a Mature Tablet World Means for Hotels

What a Mature Tablet World Means for Hotels

Come January 2015, tablets will be a mature technology product, if they aren’t already. What this means is that there are many competing devices in various sizes available for purchase – even those besides the industry leading iPad and its little nephew, the iPad Mini – and that many consumers have already or plan to(…)




Gin and Tonic – An Opportunity in its Subtleties

Gin and Tonic – An Opportunity in its Subtleties

A dinner party, an afternoon in the sun, happy hour after work or just a night out; it’s time for a ‘G&T’, or a gin and tonic to be more precise. One might immediately think this cocktail as being a simple pour of gin (I’m particularly fond of Tanqueray No. 10) and sparkling tonic water(…)




The Rise of Indian Outbound Travel

The Rise of Indian Outbound Travel

Much attention has been given over the past few years to the rise of Chinese outbound tourism. And rightfully so, the nation of roughly 1.35 billion souls has undergone profound urbanization and gentrification during the last three decades. Its burgeoning middle class now represents a consumerist powerhouse greatly influencing the future of worldwide tourism. I’ve(…)




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