In the October print issue of HOTELS Magazine, Larry was featured in the blogger predictions section. Larry’s brief statement elaborates on the necessity for hotels to constantly reevaluate guest expectations when framed against evolving technology. A link to the digital edition of this story can be found here.
In an article written a while ago, I expanded on how important the bathroom is for the overall guestroom experience. It’s such a personal, private space that any minor annoyances are especially hard to forgive because of their heightened impact on one’s emotional state of being. You simply need to browse through TripAdvisor or other third-party review(…)
Headed to Boston for business, I found myself at the 230-room Boston Harbor Hotel. For those unfamiliar with the property, look it up on Google Maps. Literally on the harbor and next to a busy downtown wharf, the hotel was uniquely situated to offer its guests ferry rides to and from the airport. This made(…)
Like all other aspects of a hotel, the connectivity afforded to us by the growth of the internet has forever changed the landscape of meetings. In this virtual world, people do not necessarily have to meet face-to-face, or be in the same country, to open a dialogue or efficiently conclude business agreements. But even with(…)
I’ve known Keith Hill for quite some time now, having worked with him on a few hotel projects in the past. Recently, Keith made a move that would surprise many of you working comfortably within a larger hospitality organization. He abandoned the corporate world, bought a small hotel in Mayville, Wisconsin, and has begun restoring(…)
Having just wrapped its second season, “Hotel Hell” represents a solid hour of television — albeit a slight guilty pleasure — with many important lessons for hoteliers. Nearly two years ago, I reviewed the first season to mixed sentiments. As the centerpiece of the show, celebrity chef Gordon Ramsay’s bold and confrontational persona is what(…)
The past week was spent traveling to half a dozen different properties in the Northeastern US and Canada. A wide range of hotels and resorts were visited, including a small country inn (21 rooms), a limited service chain (120 rooms), a luxury resort (375 rooms) and a landmark city property (700 rooms). While somewhat overcome(…)
I read with interest, the recent news that Procter & Gamble, one of the world’s largest consumer packaged goods companies, was eliminating about 100 brands (the actual number in the press varies). A foremost leader in branding and the place where I learned the ropes in marketing, this is fascinating news, for me at least.(…)