Larry Predicts in HOTELS Magazine

Larry Predicts in HOTELS Magazine

In the October print issue of HOTELS Magazine, Larry was featured in the blogger predictions section. Larry’s brief statement elaborates on the necessity for hotels to constantly reevaluate guest expectations when framed against evolving technology. A link to the digital edition of this story can be found here.




Bathrooms As a Make Or Break Experience – Part II

Bathrooms As a Make Or Break Experience – Part II

In an article written a while ago, I expanded on how important the bathroom is for the overall guestroom experience. It’s such a personal, private space that any minor annoyances are especially hard to forgive because of their heightened impact on one’s emotional state of being. You simply need to browse through TripAdvisor or other third-party review(…)




Successful Summer Strategy: Boston Harbor Hotel Got It Right!

Successful Summer Strategy: Boston Harbor Hotel Got It Right!

Headed to Boston for business, I found myself at the 230-room Boston Harbor Hotel. For those unfamiliar with the property, look it up on Google Maps. Literally on the harbor and next to a busy downtown wharf, the hotel was uniquely situated to offer its guests ferry rides to and from the airport. This made(…)




Guestroom Design and Meeting Productivity

Guestroom Design and Meeting Productivity

Like all other aspects of a hotel, the connectivity afforded to us by the growth of the internet has forever changed the landscape of meetings. In this virtual world, people do not necessarily have to meet face-to-face, or be in the same country, to open a dialogue or efficiently conclude business agreements. But even with(…)




Before and After at the Audubon Inn

Before and After at the Audubon Inn

I’ve known Keith Hill for quite some time now, having worked with him on a few hotel projects in the past. Recently, Keith made a move that would surprise many of you working comfortably within a larger hospitality organization. He abandoned the corporate world, bought a small hotel in Mayville, Wisconsin, and has begun restoring(…)




‘Hotel Hell’ Season Two Review

‘Hotel Hell’ Season Two Review

Having just wrapped its second season, “Hotel Hell” represents a solid hour of television — albeit a slight guilty pleasure — with many important lessons for hoteliers. Nearly two years ago, I reviewed the first season to mixed sentiments. As the centerpiece of the show, celebrity chef Gordon Ramsay’s bold and confrontational persona is what(…)




State of the Nation – Lessons from a Week on the Road

State of the Nation – Lessons from a Week on the Road

The past week was spent traveling to half a dozen different properties in the Northeastern US and Canada. A wide range of hotels and resorts were visited, including a small country inn (21 rooms), a limited service chain (120 rooms), a luxury resort (375 rooms) and a landmark city property (700 rooms). While somewhat overcome(…)




In Vino Veritas Part XXVI: German Giants

In Vino Veritas Part XXVI: German Giants

Coming at you fresh off a FIFA World Cup victory and right on time for Oktoberfest, which this year takes place from September 20th to October 5th. For those of you who can’t take the time off work to travel to Munich, there’s a lot you can do to bring the spectacle home for your guests(…)




Follow Your Skills And The Passion Will Come

Follow Your Skills And The Passion Will Come

Normally I like to start off September with a rallying cry to start the fourth quarter off strong so that you can lay the groundwork for a healthy holiday period sooner rather than later. There’s a lot to gain by spending long hours in the office over the next week to get the marketing engine(…)




A P&G Canary in the Coal Mine?

A P&G Canary in the Coal Mine?

I read with interest, the recent news that Procter & Gamble, one of the world’s largest consumer packaged goods companies, was eliminating about 100 brands (the actual number in the press varies). A foremost leader in branding and the place where I learned the ropes in marketing, this is fascinating news, for me at least.(…)




Back to top