The Unsung Heroes of Hospitality – Executive Housekeepers

The Unsung Heroes of Hospitality – Executive Housekeepers

Housekeeping has always been top of mind for hoteliers, but it is only within the past decade that its importance has gone into overdrive as errors in this department have been given a beaming spotlight in TripAdvisor reviews. Finding a balance is now harder than ever; you have to stay cost effective while at the(…)




Leadership Mentoring – What’s Most Important

Leadership Mentoring – What’s Most Important

According to a benchmark study in 2012, US companies alone spend almost $14 billion annually on leadership development with the cost of customized offerings from top business schools reaching upwards of $150,000 per person. No one can doubt that it’s important. But molding the next generation of hospitality leaders (keeping this price tag in mind)(…)




Enhancing A Loyalty Program With Gamification

Enhancing A Loyalty Program With Gamification

The Web and software world has embraced “gamification” during the past few years as websites and mobile apps find ever-craftier ways to incorporate gaming mechanics into their platforms. The goal is simple: heighten consumer interaction by making the platform more exciting. It’s something video games do especially well. By capitalizing upon our desire for instant(…)




A Food & Beverage Profitability Road Map

A Food & Beverage Profitability Road Map

Food and beverage is an area of hospitality that I consider integral and yet it comes with a lot of unpredictability. That’s why it’s always good to hear from current and former F&B Directors to decipher how they managed and succeeded in this volatile field. To this end, I’ve recruited Sean Handerhan – a former(…)




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