Hospitality Veterans: Step Up and Mentor Before You Retire

Hospitality Veterans: Step Up and Mentor Before You Retire

Attending the recent HITEC tradeshow in Los Angeles, I was quick to point out that there weren’t a lot of ‘grey hairs’. Okay, my hair isn’t gray; it’s just that there is so little remaining that you won’t appreciate the color! What I mean is that the technology of our industry has advanced leaps and(…)




In Vino Veritas, Part XXIV: Organic Wines

In Vino Veritas, Part XXIV: Organic Wines

Everybody is going organic these days — fruits, vegetables, meats, grains and now alcoholic beverages (and that’s only including food products). The trend makes sense, too — people are concerned about what chemicals are being added to foods and how they affect their health. Many pesticides, herbicides, additives or genetically modified foods aren’t great for(…)




A Look Inside A Hotel Laundry

A Look Inside A Hotel Laundry

I liken the running of a hotel to the movement of an army – all the various teams and squads coordinated in sync for a common goal. And indeed, the staff at a hotel is often a virtual army, numbering the hundreds with any departments’ work invisible to the outside world (think covert ops). A(…)




Five Things Every Hospitality Salesperson Should Master

Five Things Every Hospitality Salesperson Should Master

Perhaps one of the finest hospitality sales professionals I know is David Brudney. In a career that spans 35+ years, David has had the pleasure of assessing, training and/or mentoring hospitality sales associates from major hotel chains and independents throughout the U.S. and abroad. Reflecting on his experiences, I asked David to outline some of(…)




Frictionless – The Optimal Word for Designing Your Mobile Experience

Frictionless – The Optimal Word for Designing Your Mobile Experience

Designing a ‘frictionless travel experience’ should be a primary objective when building your mobile platform because that is exactly what consumers want. But what exactly does frictionless mean and what does it entail? A better mobile experience translates to more value creation for the consumer and, ultimately, more mobile bookings. Given that travel research and reservations via(…)




The Hotel Art Scene – Building Communities and SEO

The Hotel Art Scene – Building Communities and SEO

It goes without saying that a big marketing topic these days is search engine optimization, or SEO. We’re all looking for ways to increase website visibility and countless articles have pointed steadfastly to heightened exposure amongst neighborhood businesses or community organizations as a highly workable strategy. Indeed, the Google algorithms are set up to look(…)




Bona Fide Hospitality vs Hotel Commoditization

Bona Fide Hospitality vs Hotel Commoditization

Being away on a hybrid business-vacation consulting trip is the perfect opportunity for a little self-reflection and industry introspection. As I sit in the living room of my suite at an uber-luxurious property enjoying a few minutes of down time, I begin to dwell on the question, “What is hospitality?” The dictionary definition of hospitality(…)




Catering to the Nutraceutical Market

Catering to the Nutraceutical Market

We are what we eat. What we eat affects our emotions, our energy levels, our immune systems, our physical strength, how quickly we age and even how intelligent we are. New dietary research continues to reaffirm these correlations and people the world over are slowly waking up to the fact that feeding the body high(…)




SoCal Luxury At Its Finest

SoCal Luxury At Its Finest

For those who haven’t traveled to Southern California, a visit there is a must. The weather is brilliant with sunshine almost every day and a warm climate tempered by a soft ocean breeze. Then you have all the attractions in L.A. and downtown San Diego as well as all the eco-tourism activities. Over the past(…)




Hotel Development: 3-part Success Formula

Hotel Development: 3-part Success Formula

Of late, our agency has been involved in several new property developments. All are coming along quite successfully and appear to be on track to meet their launch dates. To put it bluntly, the process of initiating a new property is not for the faint of heart. Far from it. It takes an excruciating toll(…)




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