Making Guests Happy, Casino Style

Making Guests Happy, Casino Style

A recent trip to Las Vegas for some quick R&R reminded me of the importance of capitalizing on every opportunity to exceed expectations as well as proper staff training in all departments and all levels. (I will omit the name of the property/casino in this story, but will reveal this information to anyone who emails(…)




Adapting To the Age Of Location Analytics

Adapting To the Age Of Location Analytics

Big Brother is coming. He knows where you are. He’s tracking your every move. Despite whatever dystopian fiction you’ve read, seen or had nightmares about, he’s actually here to help. And he doesn’t go by some tyrannical, cult of personality namesake as ”Big Brother” but rather the far more innocuous title of “Location Analytics.” So,(…)




Duplicate Bridge: Developing Your Business Acumen

Duplicate Bridge: Developing Your Business Acumen

What do Isadore Sharp, Bill Gates, Warren Buffet and I have in common? No, it is not a hotel chain or a real estate deal. Rather, it is a deep passion for a card game called duplicate bridge. Bridge had its heyday back in the 1950s when it was considered an appropriate conclusion to a(…)




All Eyes On Summer

All Eyes On Summer

The Memorial Day long weekend traditionally marks the beginning of summer. And so, as the sun returns and the lands turn verdant, it is time once again to look towards this season to see where we might boost sales. Not to be exclusionary, the Canadian equivalent of this holiday is Victoria Day, the UK has(…)




Five Lessons From Economy Hotels

Five Lessons From Economy Hotels

Most of the time, innovation flows downstream. In our industry, logically, this implies that ideas generated amongst four and five star (rated) properties are the idea generators, leading the industry with new features that are emulated further along the food chain. In this way, we are highly focused on learning from exemplary hotels in the(…)




Google Glass Heads-Up

Google Glass Heads-Up

Do you know about Google Glass? If not, you better do your homework. As Google segues from search-engine hegemony into all other areas of tech, one item in its scope is your glasses, beaming information about your surroundings directly onto the inside of your lens. A bit sci-fi, yes. But rest assured, this multibillion-dollar company(…)




Join Larry at the 2014 Cornell Hospitality Research Summit

Join Larry at the 2014 Cornell Hospitality Research Summit

We are proud to announce that Larry has been invited to speak at the 2014 Cornell Hospitality Research Summit (CHRS). The conference is held annually in Ithaca, New York, taking place this year from October 12th to 14th. To learn more or to register for the event, please click here. Now in its third year, CHRS(…)




In Vino Veritas, Part XXI: A Campaign For Spain

In Vino Veritas, Part XXI: A Campaign For Spain

Focusing back on another European behemoth this month, let’s shine a magnifying glass on Spain. Why the title? First, it rhymes. Second, in North America at least, Spanish wines and grapes are perhaps not as widely known as their French or Italian counterparts, in addition to the more internationally renowned and cultivated varietals — merlot,(…)




Fortifying Your Comfort Foods

Fortifying Your Comfort Foods

We’ve all heard the term ‘comfort food’ used here and there, but many of us outside of immediate F&B circles seldom fully grasp its potential. They’re soft, filling, easy to digest and hit all the right flavor notes. Comfort foods are also ones that act to directly prick our brain stems to psychologically uplift us(…)




How To Mitigate Dependence on OTAs

How To Mitigate Dependence on OTAs

On the consulting side of my business, I work with many delightful and hardworking hoteliers. True, we get into numerous discussions on issues such as rate and amenities. Ultimately, these individuals are committed to the crux of hospitality: They truly care about their guests. Nary a day goes by where our meetings are interrupted by(…)




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