Checking In at the Grand Budapest Hotel

Like many fans of director Wes Anderson’s oeuvre, I was eagerly awaiting the release of his latest moving picture, “The Grand Budapest Hotel.” As the name implies, the hospitality industry takes center stage in this film. It’s also hilarious and well acted, and I’d recommend it to everyone. But what I wasn’t expecting was a(…)




Profiling the Modern Chinese Traveler

Profiling the Modern Chinese Traveler

Let’s face it: China is a big deal, both in terms of geopolitics and outbound travel. The former is beyond our scope, but the latter will come to influence the way nearly every hotel operates in the coming years. As the country undergoes a monumental ecommerce and consumer revolution, a new middle class is emerging,(…)




A Successful Tourism and Hotel Partnership

A Successful Tourism and Hotel Partnership

Visit Philadelphia, the tourism bureau for the City of Brotherly Love, boasts a solid relationship with hotels and boasts it has helped prompt 228% growth in downtown leisure hotel room nights since 1997. I interviewed with the organization’s President and CEO Meryl Levitz to learn more. Larry Mogelonsky: Describe the general relationship that Visit Philadelphia(…)




St. Patrick’s Day Checkup

St. Patrick’s Day Checkup

Top of the mornin’ to ya! Wherever you are and whatever percent Irish you have in your blood, I wish you a very happy St. Patrick’s Day. Aside from the propensity to enjoy a Guinness, green beer or two (or twelve), what’s great about this holiday is that it’s also a great time to do(…)




The Medium Is NOT the Message

The Medium Is NOT the Message

A proud claim to marketing fame for Canadians has always been Marshall McLuhan’s 1964 aphorism, “The medium is the message.” Pithy, famous, bold, and now it is wrong. While elements of this statement are still true, they are rapidly waning. This claim requires a pinch of backstory. In the era when McLuhan made this statement,(…)




The (Almost) Human TripAdvisor

Recently, I was approached by general manager with a highly irregular issue concerning his hotel’s listing on TripAdvisor. That man is Mark Sample, and his property is the Ocean Sands Beach Inn in St. Augustine, Florida. The problem arose when TripAdvisor changed his hotel location to Vilano Beach, a small, unincorporated community just north of(…)




How Hotels Can Use YPlan

How Hotels Can Use YPlan

A ways back, I shared my thoughts on the then-new smartphone app HotelTonight, which allowed users to make quick, same-day bookings at properties in whatever city they were presently located. I argued that even though this app pandered to the OTA crowd, it was not a proponent for guestroom commoditization. Whatever your stance on the issue, what’s(…)




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