Predictions and Resolutions for 2014

Predictions and Resolutions for 2014

Happy New Year everyone! Now that 2014 is less than 24 hours away, it’s time for the somewhat perfunctory but always fun resolutions declaration for how you can better yourself as a hotelier come the January 1st reboot. But rather than only dwell on platitudes, this year I’ve decided to combine resolutions with my predictions(…)




Great Advertising From Westjet

Great Advertising From Westjet

Having worked with hoteliers for more than 30 years, I have heard every excuse as to why their guests are either A) unlike the rest of the world and totally immune to the influences of advertising, or B) would not make a decision to select a property based solely upon an advertisement. The fact remains(…)




A Sense of Place

A Sense of Place

Helping a client organize a conference set in my hometown of Toronto, I sent several employees down to a big chain four-star hotel located in the heart of the financial district where the attendees were staying. Their job was to direct the attendees towards the evening’s reception venue a dozen or so blocks away. When(…)




Happy Holidays to You and Your Hotel Family

Happy Holidays to You and Your Hotel Family

With this blog post debuting just a couple days before Santa does his rounds, it’s the perfect opportunity to wish you all a Merry Christmas, Happy New Year and a great holiday break overall. I’ve loved writing about various topics in the hospitality industry, and I admire reading and responding to those individuals who leave(…)




Distinguish Brands to Improve Guest Perception

Distinguish Brands to Improve Guest Perception

An integral goal of branding is to establish a precedent with consumers so they know what to expect from your organization prior to a purchase decision. It can be dangerous to meddle with expectations because if you fail to deliver on those assumed promises, you risk alienating guests or turning them off permanently. Branding directly(…)




In Vino Veritas Part XVII – The Wines of Scotland

In Vino Veritas Part XVII – The Wines of Scotland

…Also known as Scotch! Now that we are well into the thick of holiday season, instead of talking about wine, I deemed it fitting to discuss this popular gift-giving elixir. Seeing as how scotch is in vogue– along with other whiskey varieties like rye and bourbon – knowing how to stock your bar appropriately can(…)




Free WiFi: Do the Math

Free WiFi: Do the Math

This past weekend was a statutory holiday up here in Canada, affording me some extra time to get caught up with industry periodicals, surfing the web and general reading. A subject line that caught my eye read: “Free WiFi, This Topic Again?” In great detail, a techno-centric article discussed bandwidth requirements for the average hotel,(…)




In Search of Hotel Excellence: Boston Harbor Hotel

In Search of Hotel Excellence: Boston Harbor Hotel

In 1987, the Boston Harbor Hotel opened its doors. Inauspicious at the time, its Rowes Warf location was an odd one for a luxury hotel, given Interstate 93’s elevated presence directly across from the main doors. Nevertheless, a Preferred Hotels & Resorts member from its humble beginnings, the property stuck to its commitment to quality(…)




Creating a Winning Group Promotion with Cvent

Creating a Winning Group Promotion with Cvent

On Thursday, December 5th, I helped conduct a webinar hosted by Cvent discussing group promotion strategies for some 300 attendees from all walks of hotel life. As you might well know, Cvent is a web-based meetings and events management firm, allowing hospitality organizations to connect with prospective clients and planners via a seamless electronic RFP(…)




Cooking Classes Anyone?

Cooking Classes Anyone?

I haven’t stumbled upon anything new by bringing up the notion of hotels offering in-house cooking classes, courses or an entire culinary teaching school. It’s a well-established facet of our industry, but one that is mostly in the realm of esteemed five-star jaunts or bucolic inns with Michelin-rated restaurants. So, what I ponder is why(…)




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