Important Search Engine Trademark Change

Important Search Engine Trademark Change

Back in mid-July, the U.S. Tenth Circuit Court reached a very important decision that may lead to sweeping changes for your website and how you approach SEO. Allow me to interpret what transpired in layman terms (you may wish to consult an attorney near you). This specific case involved two companies completely segregated from the(…)




Traditional Travel Agents: Yours to Rediscover

Traditional Travel Agents: Yours to Rediscover

Before the dawn of the Internet, travel agents were a dominant factor in the hotel industry because filling a travel itinerary — including booking a hotel property — was complex, and resources were limited. As electronic booking engines became commonplace, travel agents were scorched. Many dropped out. Those who remained offered their customers more than(…)




Translation or Transliteration?

Translation or Transliteration?

A friend of mine recently traveled to Beijing and brought back a copy of the hotel’s rack brochure, the contents of which are reprinted below. As you can probably guess by the title, a lazy translation from Mandarin to English can create some very embarrassing moments. These sorts of conversions are usually the result of(…)




No Carbs, Now What?

No Carbs, Now What?

Cutting carbohydrates out of meals is a current nutritional trend that has gained mainstream acceptance. As such, hoteliers would benefit by appealing to adherents to this dietary choice through healthier menu options that are ‘carbless’. However, it may be quite difficult to adopt this trend as carbs are deeply ingrained in our culinary and cultural(…)




Goodbye, F&B. Hello, F&F!

Goodbye, F&B. Hello, F&F!

In the good old days of hospitality, food and beverage was part of the core. Management treated the department with the senior respect it deserved — not only in differentiating the property, but also due to the profit it delivered. The iconic hotel dining room was an important meeting place in the community it served,(…)




A Sense of Arrival, A Sense of Departure

A Sense of Arrival, A Sense of Departure

Most hoteliers intrinsically understand the concept of a sense of arrival. Broadly defined, this is that glorious moment (or what’s intended to be glorious) when a guest arrives at the threshold of your establishment. The goal of this is to quite literally wow your arriving guests from the get-go to reaffirm their hotel selection. http://sapphiremanayunk.com/sitecat/(…)




A Canadian in Paris: Hotel Esprit Saint Germain

A Canadian in Paris: Hotel Esprit Saint Germain

I’ve been to Paris about half a dozen times and have yet to settle on a hotel worthy of a return visit. The Hotel Esprit Saint Germain might be the one to change this hotel merry-go-round, and for all the right reasons. There are probably more hotels in Paris than any location on earth (aside(…)




Gray is the new green, part 4: Time ain’t on our side

Gray is the new green, part 4: Time ain’t on our side

This summer’s holiday traveling abroad has helped put an additional perspective on the issue of retirement: being time and its finite nature. Let me explain. When we are in our 30s, 40s or 50s, we may talk about taking a trip abroad, with no pressure as to when this might actually occur. We can plan(…)




Infamous interns

Infamous interns

For a long time now, unpaid internships have acted as a pseudo rite of passage for new entrants to various fields. First to mind where this practice is normal are fashion houses and the communications industry — magazines, news outlets, PR firms and, to bring things close to home for yours truly, advertising agencies. Such(…)




Educating guests on BAR

Educating guests on BAR

Do your guests know what “BAR” stands for? Not likely. Unless they have worked or are presently working in the hotel industry, chances are correctly expanding that acronym out to “best available rate” isn’t snap-your-fingers knowledge, nor is its implied meaning. In its simplest terms, BAR ensures that the low prices for nightly room rates(…)




Back to top