A Silicon Valley North for Hotels

A Silicon Valley North for Hotels

Toronto, my home town, has long held the title ‘Hollywood North’ to express its close relationship with Los Angeles, the film capital of the world. The movie and television industry has been a leading employer and economic boon for the city for decades, but now Toronto appears to be double-dipping in Californian namesakes, all because(…)




Accommodating female leisure travelers

Accommodating female leisure travelers

Women are emerging as influencers in the leisure travel sector, and hoteliers need to modify their offerings to accommodate this growing demographic. Is there a gender bias in leisure travel? Or, is it an equal split? All arrows point to women as the clear leaders in this travel sector. Women are surmounting their traditional roles(…)




Leading an up-and-coming luxury brand

Leading an up-and-coming luxury brand

Montage Hotels & Resorts has only been around for a decade, and it is already a trendsetter in contemporary North American luxury. I was fortunate recently to interview the brand’s founder and CEO Alan Fuerstman, who in late June was named Entrepreneur of the Year by Ernst & Young. Larry Mogelonsky: In a luxury segment(…)




In vino veritas, part XIV: Rosé for summer

In vino veritas, part XIV: Rosé for summer

Everyone knows what rosé wine looks like and that it’s great for summer dining. Beyond matching the name and the season, though, the rest is an enigma. One goal of this running wine education series has been to bestow you with some basic wine facts so you can pass that knowledge on to your patrons(…)




UV lights for housekeeping

UV lights for housekeeping

Discussing dirty rooms isn’t exactly a new topic. But with the explosion of available electronica to broadcast criticism, guestroom cleanliness is something I run across multiple times an hour. It’s a salient reason behind negative reviews and something you have to monitor vigilantly. Most complaints against dirt are targeted at what’s on the surface —(…)




Using Music to Heighten Guest Satisfaction

Music can have a profound psychological effect on your mood and how you experience your surroundings. Not hard to understand. With this as a precedent, it is very important to match your selection of music to the experience you want your guests to have when they are present in a certain room or part of(…)




No room service: The straw that breaks the camel’s back?

No room service: The straw that breaks the camel’s back?

The kerfuffle over Hilton Midtown New York’s decision to eliminate room service is not dying down. From feedback received here and on various blogs, there appears to be a divide between those who see room service as obsolete versus those who see it as the last bastion of traditional hospitality. Let’s not get into that argument, but instead examine(…)




Cruising Through HITEC 2013

Cruising Through HITEC 2013

I attended this year’s HITEC trade show in Minneapolis on June 26 expecting, or at least hoping, to see a breakthrough insofar as technology that I could present to my readers — something that would trigger a stampede for your IT department or a call to your owners for more capital infusion. Alas, this was(…)




Canadian technology scores at HITEC 2013

Canadian technology scores at HITEC 2013

Some 18 Canadian companies were represented at this year’s HITEC trade show held last month in Minneapolis, a record for Canadian exhibitors. Since 1994, this annual event showcases the latest in technology for the hospitality industry. Apart from the seminars, the exhibit floor offered attendees the opportunity to receive hands-on demonstrations and learn more about(…)




Hilton’s room service ploy: The aftermath

Hilton’s room service ploy: The aftermath

Last month, I published a post detailing my thoughts about the recent move by Hilton to eliminate room service from its flagship property in Manhattan. Although many presaged this as the start of a sweeping shift in industry practices, I opined that this decision would not work for anything close to all hotel instances, but only for(…)




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