The Elusiveness of Loyalty

The Elusiveness of Loyalty

I have a strong loyalty quotient. That is, I am loyal to a number of establishments and brands with plenty of points to throw around. Take restaurants, for example. My kids often criticize me for going to the same restaurants month in, month out, instead of being more adventurous and going to the latest new(…)




I love my dog

I love my dog

If this headline grabbed you, then you probably belong to one of the 78 million households in America (according to The Week) that owns one of these four-legged pooches. I too am one in that category, being the proud “father” of a 120-lb (54-kg) bundle of fur named Caesar — a somewhat overweight, spoiled Bouvier(…)




Cameras as a tech boon for hoteliers

Cameras as a tech boon for hoteliers

You may remember the days when a digital camera was a serious investment. The first digital SLR (single lens reflex) cameras were large and expensive. A four-megabyte image was considered hefty. Memory storage cards were typically 32 to 64 gigabytes, pretty puny by today’s standards. Your iPhone beats this hands down. I recently had the(…)




Mr. Hilton, what do you think now?

Mr. Hilton, what do you think now?

Conrad Hilton Senior passed away in 1979. A hard-working, passionate man, he amassed a fortune that grew, with his son’s contributions, to well in excess of US$2 billion before it was converted to a charitable trust. Known for innovation, Mr. Hilton is probably best known for setting a standard of quality that cemented his worldwide(…)




Building Mobile Apps to Boost Meetings

Building Mobile Apps to Boost Meetings

It’s no secret that mobile software — apps — are emerging with many new and interesting functions to change nearly everything about our daily lives. It’s widely known that the convergence of hotels, social marketing and real-time guest interactions is already well underway via mobile and tablet devices. All pursuits in this field tend to(…)




‘The Great Gatsby’: A return to elegance

If you didn’t catch the movie “The Great Gatsby,” I am sure you have seen the trailers. If you go, pay less attention to Leonardo Dicaprio (who plays F. Scott Fitzgerald’s Jay Gatsby) or Cary Mulligan, his object of attraction. Rather, cast your eyes on the sheer opulence portrayed in the movie: the costumes, the(…)




Philadelphia: Hotel boom town?

Philadelphia: Hotel boom town?

I’m from Toronto. I love this town, especially in the past decade when it has really come alive. I’ve sat courtside to witness the booming rise of hundreds of new condominiums and a dozen new hotels in my fair city, especially at the luxury level, with brand names like Ritz-Carlton, Trump, Thompson, Shrangri-La and a(…)




Loving hotels, hating airlines

Loving hotels, hating airlines

In the opening days of April, a terse article was published in The Weekentitled, “Why we hate airlines: By the numbers.” No matter what revelatory metrics they toss at you, I am still not surprised by any of the scorn shot across the bow at airlines and airports alike. Airplanes are tight, cramped spaces with limited(…)




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