Homo hotelus

Homo hotelus

For hobby reading, pop economics books are a popular crutch of mine. They always have a few great observations on life, a few more interesting “Did you know?” factoids and even a couple in-your-face “Look at how stupid we are!” arguments. One of the “pop” trends that I’ve noticed amongst these scholarly reads is the(…)




Master Social Media in China to Master It at Home

Master Social Media in China to Master It at Home

The growth of China’s economy is equal parts fascinating and staggering. Living in North America where capitalism, consumerism and urbanization have long been ingrained into our societal framework, it’s almost unfathomable to comprehend the inner logistics required to apply these systems to a country of 1.4 billion at the breakneck speed that China is currently(…)




Hotelier Notes from Season Two of Fawlty Towers

When I first starting researching – and by researching I mean watching – the 1970s British TV series Fawlty Towers for a ‘Lessons Learned’ style article, I wasn’t too optimistic. After all, we’re talking about extrapolating the screwball sitcom antics of a small English countryside inn into something meaningful for hoteliers who are undoubtedly the(…)




Food as bragging rights

Food as bragging rights

I’ve emphasized it in the past and I’ll emphasize it again now: your restaurant’s menu cannot simply be satisfactory. Not anymore. It has to be outstanding to the point where guests will remember what they ate two, three or seven days later. You have to “wow” guests with bold choices, unique combinations and fresh ingredients(…)




What do you consider traditional marketing?

What do you consider traditional marketing?

Given today’s rapidly changing landscape of hotel marketing, it’s all too easy to get caught in a rigid frame of mind in terms of how you classify your sales channels. As a result, the term “traditional marketing” needs constant revision in accordance with how long a given channel has existed and its relevance to the(…)




In vino veritas, part XIII: Tuscan titans

In vino veritas, part XIII: Tuscan titans

Now that I’ve touched upon my favorite wine regions in France (Burgundy), it’s time to move on to Italy — and specifically Tuscany — probably the country’s foremost producer. Located north of Rome proper along the Tyrrhenian Sea, this region of Italy (which I’ve visited on a couple occasions) is marked by its idyllic rolling(…)




Success on a grand scale at Montage Laguna Beach

Success on a grand scale at Montage Laguna Beach

The moniker “best resort in America” is not taken lightly. There are many contenders for this title, and among them is Montage Laguna Beach. It’s an awe-inspiring property located less than an hour south of LAX, in an enclave worlds away from the hustle of Hollywood and the surrounding suburban sprawl. Celebrating its 10th anniversary(…)




We are playwrights

We are playwrights

Most of us enjoy the theater — sitting in the audience, in hushed darkness, waiting for the curtain to go up. As the play unfolds, actors and actresses follow their scripts and deliver remarkable performances. We come away a few hours later, happy or sad — depending upon the script, of course — with fond(…)




In vino veritas, part XII: Bold ol’ Burgundy

In vino veritas, part XII: Bold ol’ Burgundy

If you are going to embark on a journey of wine discovery and education, knowing the basics about French wines is a must. There’s no way around it. And one of the foremost appellation regions in France is Burgundy. Lying roughly in the middle latitudes of the eastern half of the nation and catching the(…)




Interview with Christoph Ganster, General Manager of Fairmont Grand Hotel Kyiv

Interview with Christoph Ganster, General Manager of Fairmont Grand Hotel Kyiv

A conference date in Kiev, Ukraine, (locally spelled ‘Kyiv’) afforded me the opportunity to stay at one of the newer properties under the Fairmont banner – the Grand Hotel Kiev. For those of you who have not yet visited this Eastern European city, it should definitely be on your radar. In the 20 years since(…)




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