Hotel Lessons Learned from Downton Abbey

Hotel Lessons Learned from Downton Abbey

For those unfamiliar, Downton Abbey is a spectacularly produced period drama set on the titular aristocratic estate just outside of London in the period in and around World War One. The story follows the Earl of Grantham family, the activities of the era and, importantly, the ample cadre of servants with their own explicit hierarchy.(…)




In Vino Veritas, Part IX: What About China?

In Vino Veritas, Part IX: What About China?

To open, I must confess: Most of what I describe in this wine-themed series of articles comes from firsthand knowledge that I’ve amassed over decades of curiously tinkering in the viticultural highlife. But occasionally, I’ve had to supplement my prose with some fact checking and research. Lucky for me, “the rigors of research” often involve(…)




Giving Back to the Community, Montage Style

Giving Back to the Community, Montage Style

Anyone who lives or works in Southern California is well aware of the two ultra-luxurious Montage properties in their midst, located in Laguna and Beverly Hills (in addition to a third property in Deer Valley, Utah). In the 10 short years since the opening of its Laguna property, Montage has worked hard to deliver one(…)




Mobile-friendly marketing attracts consumers

Mobile-friendly marketing attracts consumers

New is cool. I get it. With the exponential growth of social media, mobile and all in between, many have prognosticated the extinction of print and even some traditional forms of electronic communication such as telephone and email. To clarify, I lump email into the traditional category because it has been around for more than(…)




Insights from Monscierge’s Q3/Q4 2012 GEM Report

Insights from Monscierge’s Q3/Q4 2012 GEM Report

Monscierge is an interactive software company that helps hotels connect today’s savvy traveler to trusted local recommendations, understanding that simplicity and rapidity are essential elements of any new technological implementations. It’s always a joy to read their GEM Reports, highlighting the latest and greatest in hospitality trends. Now, you might be asking yourself, “It’s March,(…)




A tale of Northern California

A tale of Northern California

I’ve known the people at Timber Cove Inn for quite some time now. Maybe it’s the gentle Pacific breeze or the tranquil seclusion of sparsely populated Northern California, but the senior managers and staff at this coastal resort property are some of the nicest you’ll ever met. They also have a lot of wisdom to(…)




Meeting the demand for healthy meetings

Meeting the demand for healthy meetings

We are what we eat — a pithy statement, but nevertheless, thoroughly and completely true. It has taken us decades — centuries even — to accumulate the dietary acumen and scientific data to point with certainty towards what foods promote wellness and which do not. On the heels of this buildup of nutritional knowledge comes(…)




Moore’s Law of Demographics

Moore’s Law of Demographics

It’s often said that a key problem we face in today’s labor market is not a lack of job opportunities, but a paucity of candidates with the prerequisite skills. Wrapping this sentiment around the prospects of hiring and training someone from the Millennial generation, I add that there’s a scarcity of potential employees with the(…)




Reflecting on the Year of the Snake: What the Chinese New Year Predicts for Your Hotel

Reflecting on the Year of the Snake: What the Chinese New Year Predicts for Your Hotel

As you are probably already aware, the lunar-centric Chinese New Year rang in with many-a-cheer on February 10th with the induction of the Year of the Snake. Cosmological and horoscope predictions abound, but they tend to vary wildly depending on the source. In its place, I base my takeaways on the creature’s unique and peculiar biology.(…)




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