Managing Real-time Reviews

Managing Real-time Reviews

This is the year of mobile domination. Smartphones now have the numbers and the ‘smarts’ to swing this from rebellion to full-on revolution. Rethink your website, rethink your social media and rethink your external sales channels. There have been utterances about this for months now, which in internet time is decades. As always, with new(…)




Library Hotel Collection – The Secret to TripAdvisor Success

Library Hotel Collection – The Secret to TripAdvisor Success

A recent issue of Condé Nast Traveler extolled the success of the Library Hotel Collection’s four properties. Perennially, the organization’s boutique-style hotels rank in the Top 10 (Ranking #1, #3, #5 and #6 as of this writing) of the 437 TripAdvisor listings in New York City proper. How it is that these small (not one(…)




In vino veritas, part IX: South American wines

In vino veritas, part IX: South American wines

As with Australia and South Africa last November and December, let’s stay the course during the zenith of our winter with a post about our neighbors in the Southern Hemisphere, where the summer is in full swing. I’ve chosen to approach the wines of South America as a singular unit — a move not borne out of any deficiency(…)




Ruminating on Retirement

Ruminating on Retirement

This short note is for general managers and other senior managers over 50. If you do not meet these two criteria, please discontinue reading right now. On second thought, this serves as a great heads-up for anyone of any age in the business. Having reached the prime age of 60 last month, I am told(…)




No-frills hotels attract millennial travelers

No-frills hotels attract millennial travelers

As a frequent flyer living in Toronto, the city’s Pearson International Airport is a routine commute. One of the newer additions to the vicinity’s landscape is the Alt Hotel Toronto Pearson. Passing this structure on my return drive home via the airport expressway is a constant reminder of this emerging brand, as well as my(…)




In Search of the Holy Grail – Making the Perfect Website

In Search of the Holy Grail – Making the Perfect Website

This past month, I had the privilege of judging entries for this year’s HSMAI (Hospitality Sales and Marketing Association International) competition. This annual program calls for hotels and their agencies to submit their marketing efforts to be ranked among the best in the world. Competition is fierce, and this year well over 1,000 entries were(…)




The idyllic Canadian property that could: Kingsbrae Arms

The idyllic Canadian property that could: Kingsbrae Arms

Every hotel is different. A blasé approach to reading about other properties would be saying to yourself, “This place is way too different from mine, so whatever they’re doing doesn’t apply to me.” I subscribe to the believe that even though this rumination might be true in a lot of ways, there are still opportunities(…)




Larry Quoted on Hotel News Now Article

Larry Quoted on Hotel News Now Article

On Thursday, January 10, 2013, a news editor for Hotel News Now published an article discussing the nature of the relationships that hotels have with airplanes, specifically with regard to hotel room inventory distribution. It’s a thought-provoking piece and worth a read. Larry was quoted within this article to lend his opinion on the matter(…)




Hotels in 2023

Hotels in 2023

Happy 2013! I hope all of you had a stellar holiday break and are fresh for an exciting year of electronic action and improving revenues. Whatever is on your New Year’s resolution list, be sure to commit to it for the whole year and don’t give up in February. Keeping this in mind, I want to(…)




Technology Satiety: Why Electronic Resilience Is Crucial for 2013

Technology Satiety: Why Electronic Resilience Is Crucial for 2013

As we ease into the second quarter of 2013, technology continues to creep into every aspect of our lives, arguably for the better and for the worse. Yet as I reflect on all the recent marvels that our electronic developed world has brought, there is but one sweeping consideration worth addressing at this juncture: time.(…)




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