Tech trends to watch in 2013

Tech trends to watch in 2013

This year was remarkable in many ways: demographics, economics, politics, education, manufacturing — all are changing. Looking to 2013, what I want to emphasize is technology and, chiefly for hoteliers, the maturity and stabilization of the current platforms and devices that have risen from obscurity to rampant popularity. The prevalence of technology will undoubtedly increase,(…)




Reviewing Tingo and its Price Protection Model

Reviewing Tingo and its Price Protection Model

Before I get into my observations and conclusions regarding this online travel agency, TINGO (www.tingo.com), let me take you to a parallel retail experience. Suppose you decide to buy the latest LCD or Plasma television. You go to the local big box electronics retailer and make your selection amongst a myriad of brands, many of(…)




Privacy When They Want It, Service When They Need It

Privacy When They Want It, Service When They Need It

When was the last time you had to ‘hunt down’ a server in a retail store, a restaurant or other service environment? Yesterday, last week, last month? Consider a guest while on vacation or after a day of meetings. Suppose this guest decides to relax near the pool or perhaps at the hotel’s secluded patio(…)




A New Approach to Online Distribution and Integration

A New Approach to Online Distribution and Integration

Arising from discussions about Room Key, the OTAs and where online hospitality channels are headed, I had a conversation with Moe Ibrahim, the CEO of the reservation and experiential website Journeyful (www.journeyful.com). It’s a fascinating take on online distribution systems. The platform is designed to be cheaper than a hotel’s existing booking engine so that(…)




Ode To My Beloved Hockey

Ode To My Beloved Hockey

I miss hockey. I miss Hockey Night in Canada (a tradition since my childhood). I miss the banter in the office every Monday morning on the weekend’s games. It seems as if the current NHL lockout, now 90+ days old and going strong, has turned this coming winter into a rather dull one up here(…)




In Search of Hotel Excellence: St. Regis Bal Harbour

In Search of Hotel Excellence: St. Regis Bal Harbour

I had heard about the new St. Regis in Bal Harbour on the northern tip of Miami Beach (opened January 2012) long before my recent vacation there. After all, a capital expenditure of nearly one billion dollars does not easily hide in today’s hospitality investment circles. This is enough to make anyone curious, especially a(…)




Appeal to the Current Health Trend with Your In-Room Dining

Appeal to the Current Health Trend with Your In-Room Dining

When talking about the in-room dining experience – order-in menu, minibar and all – there appears to be a very powerful ‘healthy food never sells’ stigma amongst hoteliers. I don’t believe this to be entirely true. Guests want healthier options, but the problem is that the quick-and-now tendencies of our genetic makeup can overpower any(…)




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