Wooing Those Travel Bloggers

Wooing Those Travel Bloggers

If you haven’t already realized, there’s a very eager and knowledgeable community of writers ready to spread the good word about your hotel.  The concept of the travel blogger is yet another to evolve from the Internet, and I’ve witnessed their numbers grow leaps and bounds within the travel world.  If you look at how(…)




The Avari Towers’ 5@5 Cleanliness Approach

The Avari Towers’ 5@5 Cleanliness Approach

Not too long ago, the Canadian Broadcasting Corporation (CBC) published a very damning report about germ concentrations and cleanliness in some of Canada’s top hotels in the three largest cities of Montreal, Toronto and Vancouver. Given that the CBC is national television provider, I’m sure you can imagine the impact such a testimony from a(…)




Levering Leisure Channel Acumen for Your Group/Convention Business

Levering Leisure Channel Acumen for Your Group/Convention Business

Online travel agencies are primarily geared towards FITs and leisure travel, but such websites do not intrinsically broach the meetings and events marketplace. That’s where companies like Cvent (www.cvent.com) and other similarly-designed electronic platforms are making strong inroads. Like everything else, the meetings segment has been turned upside-down amidst the digital revolution. Meeting planners and(…)




Hotel Germ Spotlight

Hotel Germ Spotlight

Here in Canada, our government-based TV network is the CBC, the Canadian Broadcasting Corporation and our counterpart to the U.K.’s BBC. The network treads in a more Canada-centric fare than others which lean towards syndication of US programming. I say this because a program recently aired on the CBC focusing on ‘dirty’ Canadian hotels, a(…)




In Vino Veritas Part VII – Australian Wines

In Vino Veritas Part VII – Australian Wines

Now that we’re well into autumn here in the North America, or the Northern Hemisphere for that matter, it’s time to turn our oenophilic gaze on our southern neighborhoods where things are just heating up, literally. That’s right; as our leaves shrivel and fall, and the snow soon cakes our once verdant northeastern seaboard yards,(…)




The R Word and What It Means for Hotel Managers

The R Word and What It Means for Hotel Managers

This short note is for general managers and other senior managers over 50. If you do not meet these two criteria, please discontinue reading right now. On second thought, this serves as a great head’s up for anyone of any age in the business. Having reached the prime age of 60 last month, I am(…)




Cooperation at the Top Tourism Destination in the World

Cooperation at the Top Tourism Destination in the World

Florida knows tourism. Aside from international trade, farming (think oranges!), the space industry, services and a myriad of universities and tech firms, tourism continually reels in well over 70 million wayfarers and $50 billion year after year. Boasting itself as the top tourism destination in the world is an easy claim for this seaside state.(…)




Reinforcing the Value of Great Housekeeping

Reinforcing the Value of Great Housekeeping

I liken them as the unsung heroes of a hotel or resort. Cleanliness is a facet of a guest’s stay that, when done properly, goes unnoticed, and when neglected, becomes a rally point for scorn in an online review site of choice. Overlook your housekeeping at your own risk! Victor Aburto is the Director of(…)




Bathrooms Make or Break

Bathrooms Make or Break

Grievances with a guest room’s physical space can include nearly anything and the onslaught of online reviews has certainly helped broadcast our pratfalls no matter how subjective or esoteric. Sometimes they’re complaints about issues you simply cannot fix without a bulky capital infusion. Other times these pesky problems are the elusive obvious, staring right back(…)




A Message from a Biased Canadian on the US Presidential Election

A Message from a Biased Canadian on the US Presidential Election

Canada has weathered the financial slowdown of 2008-2009 far better than our neighbors to the south. I won’t get into reasons. For that, good starting points are my trusty old friends Google and Wikipedia. The latter for a foundation of research topics and the former to locate educated opinions in prominent economically-slanted journals. Despite whatever(…)




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