What will Google Hotel Finder become for hotels?

What will Google Hotel Finder become for hotels?

Have you had the time to check out Google Hotel Finder yet? If not, I suggest you go there right now (http://www.google.com/hotelfinder). Still in beta, this new software platform is bound to be a powerhouse of change in the next two years once it’s fully operational. But not all of its changes promise to be(…)




Mirror, Mirror On the Wall… Revisiting Room Key

Mirror, Mirror On the Wall… Revisiting Room Key

When Room Key (www.roomkey.com) launched back in January, I admit I was skeptical. My primary detraction was that the website, even with the horsepower of six major chains, lacked the wherewithal to complete the consumer purchasing journey – from flight to hotel and finally to car rental. This, in addition to the egregious head start(…)




10 Questions for An Solid Web Site Foundation

10 Questions for An Solid Web Site Foundation

When our company reached the 100 mark, we stopped counting the number of websites we had already built (ok, so we’re past 200, who’s counting!). Regardless of the size of your property, its star ranking, location or feature set, the development of any successful site is based upon your ability to provide appropriate input to(…)




An Introduction to Statistical Modeling for Hotels

An Introduction to Statistical Modeling for Hotels

Do logical and hospitality mix? For an industry that prides itself on the emotional experience, such left brain enterprises like statistical analysis seem all too illusory. Yet, such data-driven mathematics can yield tremendous results, first and foremost by narrowing your target market to maximize the efficacy of your marketing engine. I’ve employed Virtual DBS (www.virtualdbs.com),(…)




Hotel Tonight — A Mobile App Exception to Commoditization

Hotel Tonight — A Mobile App Exception to Commoditization

Anyone who’s read my writing knows I’m hopeful and at the same time very cynical of many internet trends that are sweeping our industry, particularly internet-driven room sales. Selling inventory through online channels whose primary purpose is to offer customers the cheapest price can severely weaken customer loyalty and brand identity. The term I use(…)




Great Hotels of the World Comes to North America

Great Hotels of the World Comes to North America

I’ve always been fascinated by the role hotel representation firms have played in the hospitality industry at large. Like a Medieval tale of knights banding together to vanquish a common foe, these organizations take smaller, independent operators and give them a fighting chance against the behemoth brand names through their synergistic marketing efforts and by(…)




In Search of Hotel Excellence — Avari Towers, Karachi, Pakistan

In Search of Hotel Excellence — Avari Towers, Karachi, Pakistan

When you think of Karachi, what image or emotion first comes to mind? For me, being in Toronto and inundated with the oftentimes hellfire and brimstone of American news media, this Pakistani metropolis doesn’t particularly evoke positive sentiment. I’m fairly geographically educated (I’m in the hotel business after all!) so I know that Karachi is(…)




Top Ten to Consider for Meeting Space Design

Top Ten to Consider for Meeting Space Design

One potent offshoot of the exponentially swelling internet is choice. Choice in hotels, choice in dining, choice in meeting venues. In this buyers’ market, customers demand nothing but the best in everything they purchase. Hotels are no longer the only entrants in the octagon for conference revenues, but the cage has been opened to restaurants,(…)




The Latest Mobile Trends with MConcierge

The Latest Mobile Trends with MConcierge

An interview with Zachary Amzallag discussing their GuestDriven mobile software. Heading into the last quarter of 2012, it’s safe to say that ‘going mobile’ is de rigueur. More than that, it’s a necessity, not only for fostering brand awareness amongst Gen-Xers and Millenials, but for attaining newly heightened levels of RevPAR. One company worth investigating,(…)




Give Me A Break!

Give Me A Break!

“Give me a break!” That’s what a guest will say or think when they come across something in your hotel that’s outrageous, and not in a good way. These are loyalty detractors; pesky little issues that even a guest, with their limited knowledge of the industry, knows to be wrong outright. Given the increasingly lofty(…)




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