Even The Movie “The Dictator” Has Lessons For Hotels

Even The Movie “The Dictator” Has Lessons For Hotels

You either love it or you hate it. I had the pleasure of seeing ‘The Dictator’, Sasha Baron Cohen’s newest movie, last night and thoroughly enjoyed it for what it is – a slapstick piece of risible nonsense. Yes, it’s crude, and yes, the jokes require an IQ of no greater than 80 to process.(…)




In Search of Hotel Excellence: Montage Beverly Hills

In Search of Hotel Excellence: Montage Beverly Hills

There are few markets so quintessentially related to luxury as Beverly Hills. Here, within a few blocks of the famous Rodeo Drive are several of the world’s most recognized venues: Peninsula, Four Seasons, Bel Air, Regent, Beverly Hilton and Montage Beverly Hills. Montage, a relative newcomer to this esteemed group, has quickly established its position.(…)




Fisher Island, Is It Really As Bad As They Report?

Fisher Island, Is It Really As Bad As They Report?

Like most people reading this blog, I wake up Sunday mornings to the New York Times; gravitating to the hotelier’s favorite of the Sunday Travel section. This past week, the cover page’s lead article focused on Fisher Island Hotel & Resort just off of Miami’s South Beach. It was hard to miss the article as(…)




Become Your Property’s Chief Customer Officer

Become Your Property’s Chief Customer Officer

As one of the foremost minds on brand management and development, Robert A. McDonald, President and Chief Executive Officer of Procter and Gamble, is one person for which you should definitely pay attention and listen carefully. (Note: P&G has perennially been one of the world’s ‘Top 20’ corporations, with a stellar record of earnings, customer(…)




WiFi: Free, Of Course?

WiFi: Free, Of Course?

I am well aware that the concept of free WiFi Internet in hotel rooms is an aspiration of every hotel manager.  However, many hoteliers are reluctant to do so for several reasons: – A legacy system, purchased years ago, means a direct cost is levied every time Internet is accessed. Thus, they have a cost(…)




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