Santa’s Wish List for Hotel General Managers

Santa’s Wish List for Hotel General Managers

I shudder at the thought of seeing many of the GMs I know sitting on Santa’s knee. Yet, secretly, I know that each one of them has a wish list they would gladly share with Kris Kringle.  If I was a GM, here is what this list would probably look like. No shiny new bicycles(…)




The Butler Did It!

The Butler Did It!

Unless you were born into royalty or lived abroad at some wealthy uncle’s residence, chances are you’ve had limited experience with the latest rapidly-growing luxury hotel service accoutrement – the butler. A recent article in the New York Times discussed several new concierge-style amenities, all designed to take the place of meager service components in(…)




Hotels in 2020: A Scenario

Hotels in 2020: A Scenario

(Note: All names in this essay are imaginary and any resemblance to individuals or corporations is not to be construed as having any bearing in reality.) Jimmy Smitherson, the Director of Revenue, Marketing and Sales of the Rebellion Hotel has a problem. It’s not one of occupancy. The hotel has long since passed all FIT(…)




Hotels in Film: A Brief Anthology

Hotels in Film: A Brief Anthology

Hotels have been used as backdrops for movies and television series for many years. If you’re in the business, watching one of these films is a great way to kick back and spend a few minutes watching someone else take the heat. Who knows, you might learn a thing or two. Without giving any of(…)




Hotel Reputational Harm Insurance

Hotel Reputational Harm Insurance

Most of the time, hotel and resort reviews on popular travel websites are honest and reasonably objective.  Most of the time, these critiques are written by real, unaffiliated guests with the purpose of informing other potential customers of a product’s true worth.  But occasionally, the system is abused and the property may suffer lost business(…)




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