Is Wine for Now or the Future?

Is Wine for Now or the Future?

Last week, we attended a port tasting. We were celebrating the life of a good friend with several outstanding vintages from his wine cellar. Unfortunately, he had passed away before having the pleasure of enjoying the finest of his treasures. The highlight of the evening was the 1960 Taylor’s Vintage (pictured), which kept its sprightly(…)




In Search of Hotel Excellence: COMO Metropolitan Bangkok

In Search of Hotel Excellence: COMO Metropolitan Bangkok

I recently toured Southeast Asia with my wife, and after visiting Sydney, Bali and Singapore, my fourth stop was Bangkok.  At just two meters above sea level, we were scheduled to reach the great Thailand capital at a time when flooding threatened to shut down the city.  Taking our chances, we landed to sunny skies(…)




Marketable Tweetables: The Prospect for Hotel Marketing on Twitter for 2012

Marketable Tweetables: The Prospect for Hotel Marketing on Twitter for 2012

It was only a mere eight months ago that I was writing on ‘novel concepts’ such as how best to market a hotel on Twitter.  Well, it shocks me to say it, but Twitter is now a firmly ‘established’ entity in the online world and there’s nothing very avant-garde about it.  Much like Facebook fan(…)




The Benefits of Group Interviews from Wavecrest Hotels and Resorts

The Benefits of Group Interviews from Wavecrest Hotels and Resorts

I recently had the pleasure to sit down with Renato Alesiani, the CEO of WaveCrest Hotels and Resorts, (www.WaveCrestResorts.com) based out of California.  As the management firm for Hilton Garden Inn Carlsbad Beach, WaveCrest has developed a premier reputation for sustaining exceptional staff, translating into superb guest services, critical praise and customer loyalty. Renato was(…)




John G. Smale: My First Boss

John G. Smale: My First Boss

John G. Smale, former CEO of Procter & Gamble and Chairman of GM, passed away earlier this week at the age of 84. He was one of the ‘Captains of American Industry.’ John was the CEO of P&G during my tenure there in the late 1970’s-early 1980’s. Being a rather lowly Brand Manager in Canada(…)




When Should You Change Your Director of Marketing

When Should You Change Your Director of Marketing

A Position Designed for Visionary and Adaptable Planners What’s Up with My Director of Marketing? Sometimes business is up. Sometimes it’s down. Who’s to praise? Who’s to punish? The relationship between a general manager and director of marketing is, at best, a strained one. For better or for worse, no single individual in your planning(…)




The Seven Deadly Sins of Hotel Marketing

The Seven Deadly Sins of Hotel Marketing

With budget planning just around the corner, it’s time for you to start thinking of how you are going to make this year different. Based on over thirty years experience helping various hotels around the world with their strategic planning needs, I believe that marketing is still an area for vast budgetary improvements. Here is(…)




Will TripAdvisor Kill the Planning Committee?

Will TripAdvisor Kill the Planning Committee?

I remember the first time I was invited to an “Executive Planning Committee Meeting” in the early 1980’s. The property was the Four Seasons (Toronto), and Klaus Tenter was the General Manager. Being unfamiliar with the hotel business at the time (my role was the ad agency account executive) and new to the business, I(…)




In Search of Hotel Excellence: COMO Shambala, Bali

In Search of Hotel Excellence: COMO Shambala, Bali

COMO Shambhala Estate (www.como.bz) is located to the north of Uma Ubud, Bali, about one and a half hours north by car service from the Denpasar International Airport.  With 40 rooms, this resort is truly dedicated to the well-being of its guests. Having spent several nights at the property, I was awestruck by both its(…)




Romantically Seasoned, the Ultimate Couples Getaway

Romantically Seasoned, the Ultimate Couples Getaway

Four Seasons Hotels & Resorts (FSHR) are universally recognized as an industry leader – their product quality and service levels continually setting luxury standards. Over the past thirty years, programs pioneered by this chain have been become de rigueur for properties in all price ranges. Thus, innovative marketing programs being undertaken by FSHR are worthy(…)




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