In Search of Hotel Excellence: ARC The.Hotel, Ottawa

In Search of Hotel Excellence: ARC The.Hotel, Ottawa

ARC The.Hotel (www.arcthehotel.com) is located in downtown Ottawa, Ontario (Canada’s capital city). With 112 rooms, this boutique property is ideal located for leisure and local business. But what’s most appealing about the property is its distinguished quality of guest services. The staff is particularly friendly and ceaselessly helpful. I had the opportunity to discuss this(…)




How Hotels Can Use Tablets

How Hotels Can Use Tablets

In case you haven’t noticed, there’s this great new piece of technology gaining massive acceptance, generically called the Tablet PC.  Your guests will be arriving with them. Your competitors will be finding ways to use them. So what are you doing about it? If you’re not convinced that this new technology is important, consider this:(…)




In Search of Hotel Excellence: Hotel Duval, Tallahassee, Florida

In Search of Hotel Excellence: Hotel Duval, Tallahassee, Florida

Hotel Duval (www.hotelduval.com) is a boutique luxury property located in downtown Tallahassee, Florida; the state’s capital city along the Floridian Panhandle.  It had been completely renovated within the past two years on the site of the former Duval Hotel which opened in 1951.  Every room and floor is uniquely designed with many tech-savvy features and(…)




The Independence of Loyalty

The Independence of Loyalty

Independent hotels boast that they offer a one-of-a-kind experience. The linchpin counter for the big chain hotels has always been their tried-and-true loyalty programs, leveraging their scalability to keep customers faithful. It was an area where independents could not compete!  Well, thanks to some new entrants to the loyalty program game as well as the(…)




Revenue Manager, the Property’s “Master of the Universe”

Revenue Manager, the Property’s “Master of the Universe”

But Does that Make Them Worthy to be a Director of Marketing When I started in the hotel marketing business, the role of revenue manager did not exist. We were all neophytes to the concepts of channel strategy and yield management. Ask a senior marketing director about pricing, and they would refer you to seasonal(…)




Would the Real Hotel Rating Agency Please Stand Up?

Would the Real Hotel Rating Agency Please Stand Up?

In the pre-Internet years, hotel ratings were easy to understand. The American Automobile Association (AAA) awarded a “Diamond Rating” and Mobil used their “Star Rating,” both on a scale of one to five. There are several other prominent organizations and also, the Mobil Travel Guide has been licensed out to Forbes since 2009, but for(…)




How Hotels Can Appeal to Travel Bloggers

How Hotels Can Appeal to Travel Bloggers

If you haven’t already realized, there’s a very eager and knowledgeable community of writers ready to spread the good word about your hotel.  The concept of the travel blogger is yet another to evolve from the Internet, and I’ve witnessed their numbers grow leaps and bounds within the travel world.  If you look at how(…)




Interview with Kathleen Doheny of Kensington Tours

Interview with Kathleen Doheny of Kensington Tours

Kensington Tours (www.kensingtontours.com) is a worldwide tour operator specializing in custom-designed group tours for a more personal and rewarding experience. Their phenomenal growth stems from adroit use of electronic communications. For hoteliers who do not know them well, or who have never heard of them, here is an opportunity to learn more about how you(…)




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