Officially Into Summer

Officially Into Summer

With Memorial Day hitting this weekend, we now find ourselves unofficially entering the summer travel season. Even though the technical start of summer falls more in line with the solstices and equinoxes that govern over celestial positioning, the long weekend we are confronted with right now serves as a better marker – the weather is(…)

Weird Wellness Coming To A Hotel Near You

Weird Wellness Coming To A Hotel Near You

The 20th century was filled with prominent science fiction writers constantly throwing wild and prophetic ideas out to the world. The 21st century is where (some of) those ideas become reality. We’ve already seen the rise of smart phones, smart watches and tablets – all predicted in some way or shape long before their mass(…)

Guest Service Perfection Through Team Actualization

Guest Service Perfection Through Team Actualization

Perfecting your guest service delivery is a perpetual task. As consumer behaviors change and expectations rise, so too must we adapt to the times. Thus, improving guest service should be a foremost thought each and every day. This area of operations – which I deem paramount to customer satisfaction and, directly related to this, long-term(…)

Emotional Luxury at Le Royal Monceau, Raffles Paris

Emotional Luxury at Le Royal Monceau, Raffles Paris

When an hotelier thinks of Paris, they naturally make references to the ostensible palace properties: Bristol, George V, Ritz, Crillion (under renovation), Peninsula (a recent addition) and Le Royal Monceau. So, it was not too much hardship when I had the pleasure of meeting the latter hotel’s General Manager, Serge Ethuin, to learn more about(…)

Be A Mother To Your Team

Be A Mother To Your Team

This Sunday, May 10th, is a very dear time for many of us as we celebrate the women who have cared for us, nurtured us, pampered us, nagged us, educated us, clothed us, fed us and smothered us all the way from infancy until well into adulthood. My own mother passed away over a decade(…)

Another Day, Another Brand

Another Day, Another Brand

It seems that you cannot read an industry periodical without perusing an article about another brand being launched within the hotel industry. Off the top of my head: Centric, OE Collection, Ritz Reserve, Canopy – need I go on? Meanwhile, there are the acquisitions: Kimpton has been sold to IHG, Starwood making moves in the(…)

Lessons for Hotels from Puebla, Mexico

Lessons for Hotels from Puebla, Mexico

Feliz cinco de mayo a todos mis colegas hoteleros! Forgive me for any grammatical mistakes – Spanish is not my first or even my second language (French is…I’m Canadian). However, it’s nonetheless crucial that we highlight the nation of Mexico – and all native Spanish speakers for that matter – on this, one of the(…)

From May Day To Labor Day

From May Day To Labor Day

Congratulations, we’re now five months into 2015. That means summer, and summer travel, is right around the corner. Although the official start of this sizzling season doesn’t kick off until the end of the month, with the way global warming is going, the beginning of May is rapidly edging out that much-vaunted gap between too(…)

Business Four Ways

Business Four Ways

There are many ways to assess and categorize the strengths and weaknesses of a hospitality business. Allow me to present a slightly different and holistic way of organizing how you approach the daunting task of where to allocate funds for the next cycle. For one, we tend to drill down to the minutia of a(…)

Gray is the New Green Part 10: The Marketing Gap

Gray is the New Green Part 10: The Marketing Gap

As someone active in the marketing and advetising world for almost 40 years (a scary number!), what I’m about to describe is not something I’m particularly proud of. Now that the millennials have officially surpassed the boomers in sheer numbers, it’s become a trend to treat the latter group as a ‘dying generation’. And from(…)

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