Planning for Black Friday 2014

Planning for Black Friday 2014

Nowadays, Black Friday might as well be considered a fundamental element in our Thanksgiving traditions. Hordes of eager shoppers rush to their favorite stores while retailers are more than happy to lure in this cash-laden army with deals. Every company does something for Black Friday — it’s almost compulsory. The question is: if all of(…)

What a Mature Tablet World Means for Hotels

What a Mature Tablet World Means for Hotels

Come January 2015, tablets will be a mature technology product, if they aren’t already. What this means is that there are many competing devices in various sizes available for purchase – even those besides the industry leading iPad and its little nephew, the iPad Mini – and that many consumers have already or plan to(…)

Gin and Tonic – An Opportunity in its Subtleties

Gin and Tonic – An Opportunity in its Subtleties

A dinner party, an afternoon in the sun, happy hour after work or just a night out; it’s time for a ‘G&T’, or a gin and tonic to be more precise. One might immediately think this cocktail as being a simple pour of gin (I’m particularly fond of Tanqueray No. 10) and sparkling tonic water(…)

The Rise of Indian Outbound Travel

The Rise of Indian Outbound Travel

Much attention has been given over the past few years to the rise of Chinese outbound tourism. And rightfully so, the nation of roughly 1.35 billion souls has undergone profound urbanization and gentrification during the last three decades. Its burgeoning middle class now represents a consumerist powerhouse greatly influencing the future of worldwide tourism. I’ve(…)

In Search of Hotel Excellence: The Sagamore Resort on Lake George

In Search of Hotel Excellence: The Sagamore Resort on Lake George

Recall the movie “Dirty Dancing” (1987) starring Jennifer Grey and Patrick Swayze to put you in the mood. Now fast forward 25 years and modernize by adding a lakeside setting with multiple dining and leisure options, and you have The Sagamore Resort. (For the record, “Dirty Dancing” was actually filmed in North Carolina and Virginia.)(…)

Embrace the Weird

Embrace the Weird

Now that it’s Halloween, it seems only fitting that we discuss holidays and what they can do to boost revenues for your hotels. In the past, I’ve talked about what you can do to create excitement around the mainstay holidays – at least in a North American sense these include Thanksgiving, Christmas, Valentine’s Day, St.(…)

Single-minded Focus on Guest Services Delivers Results

Single-minded Focus on Guest Services Delivers Results

Let’s say hypothetically that you had no legacy commitments to OTAs and other commission-hungry third party relationships. (I know this is impossible, but bear with me for a moment.) Now, what would you do? If we make the assumption that you would still have guests, how would your service delivery change? What would you do(…)

In Vino Veritas, Part XXVII: Focus on Terroir

In Vino Veritas, Part XXVII: Focus on Terroir

There are many aspects of viticulture that distinguish two bottles of wine from one another. Laypeople will focus on the grape varietal, the vintage and the country of origin (including that region’s established growing practices) as the three primary factors. They seldom direct their attention to the combination of specific geography and geology as well(…)

Think Qualitatively About Guest Reviews

Think Qualitatively About Guest Reviews

Life used to be simple and somewhat orderly. Hotels were classified as 1 through 5 stars (or diamonds) by reputable agencies such as AAA or Mobil/Forbes. Classification was based upon a specific set of criteria for both service and physical operations. Annual inspections were exciting times on property with staff anxiously awaiting any changes in(…)

Sitting Is the New Smoking – Get Your Team Moving

Sitting Is the New Smoking – Get Your Team Moving

A healthy staff means a healthy business. The numbers show that healthy, more active employees have lower health claims, are more productive, take less sick days per year and are less likely to quit. While there’s lots of data to support these claims, getting into an exercise groove is still quite intimidating. I’m of the(…)

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