Guestroom Design and Meeting Productivity

Guestroom Design and Meeting Productivity

Like all other aspects of a hotel, the connectivity afforded to us by the growth of the internet has forever changed the landscape of meetings. In this virtual world, people do not necessarily have to meet face-to-face, or be in the same country, to open a dialogue or efficiently conclude business agreements. But even with(…)

Before and After at the Audubon Inn

Before and After at the Audubon Inn

I’ve known Keith Hill for quite some time now, having worked with him on a few hotel projects in the past. Recently, Keith made a move that would surprise many of you working comfortably within a larger hospitality organization. He abandoned the corporate world, bought a small hotel in Mayville, Wisconsin, and has begun restoring(…)

‘Hotel Hell’ Season Two Review

‘Hotel Hell’ Season Two Review

Having just wrapped its second season, “Hotel Hell” represents a solid hour of television — albeit a slight guilty pleasure — with many important lessons for hoteliers. Nearly two years ago, I reviewed the first season to mixed sentiments. As the centerpiece of the show, celebrity chef Gordon Ramsay’s bold and confrontational persona is what(…)

State of the Nation – Lessons from a Week on the Road

State of the Nation – Lessons from a Week on the Road

The past week was spent traveling to half a dozen different properties in the Northeastern US and Canada. A wide range of hotels and resorts were visited, including a small country inn (21 rooms), a limited service chain (120 rooms), a luxury resort (375 rooms) and a landmark city property (700 rooms). While somewhat overcome(…)

In Vino Veritas Part XXVI: German Giants

In Vino Veritas Part XXVI: German Giants

Coming at you fresh off a FIFA World Cup victory and right on time for Oktoberfest, which this year takes place from September 20th to October 5th. For those of you who can’t take the time off work to travel to Munich, there’s a lot you can do to bring the spectacle home for your guests(…)

Follow Your Skills And The Passion Will Come

Follow Your Skills And The Passion Will Come

Normally I like to start off September with a rallying cry to start the fourth quarter off strong so that you can lay the groundwork for a healthy holiday period sooner rather than later. There’s a lot to gain by spending long hours in the office over the next week to get the marketing engine(…)

A P&G Canary in the Coal Mine?

A P&G Canary in the Coal Mine?

I read with interest, the recent news that Procter & Gamble, one of the world’s largest consumer packaged goods companies, was eliminating about 100 brands (the actual number in the press varies). A foremost leader in branding and the place where I learned the ropes in marketing, this is fascinating news, for me at least.(…)

Gray is the New Green, Part 8: Keeping Up With the Joneses

Gray is the New Green, Part 8: Keeping Up With the Joneses

Let’s look ahead at some generational trends. Most apparent, Baby Boomers are starting to retire en masse, and Millennials are coming of age. While a lot of our focus is on how to instill a sense of brand loyalty amongst the new tech-savvy demographics, there is still a lot of money pooled in the current(…)

How to Merge Face to Face With Technology

How to Merge Face to Face With Technology

As Warren Buffet once said, “How will you ever see eye to eye if you’re never face to face?” Many would lead you to believe face-to-face communications are a thing of past. After all, we have email, cellphones, social networks, Skype and webcams; why bother with this archaic and time-consuming medium? Working closely with the(…)

Sensory-Specific Satiety and Your Restaurant

Sensory-Specific Satiety and Your Restaurant

All the best restaurants in the world – think those with Michelin stars under their belts – describe their fare not as food but as a culinary journey. Why do they do this? Their cuisine is so uniquely flavored and artfully presented that the experience of eating at such a place transcends the normal concept(…)

Back to top