How Addictive Is Your Hotel

How Addictive Is Your Hotel

To give you a new perspective on your guest service operations, let’s reframe a person’s hotel experience in terms of chemicals – specifically, how a brain responds to micro- and macro-interactions by releasing certain neurotransmitters. For those of us lacking a medical degree, neurotransmitters are the molecules your nervous system releases to dictate further bodily(…)

Bring the Glamor Back

Bring the Glamor Back

Even though it’s been nearly a year since it first hit theatres, Wes Anderson’s masterpiece “The Grand Budapest Hotel” still remains top of mind whenever a friend asks for a movie recommendation. It’s funny, well-acted and beautifully shot, so what’s not to love? But more than that, the film is a tribute to a bygone(…)

Canadian Lodging News Reviews “Hotel Llama”

Canadian Lodging News Reviews “Hotel Llama”

After its release last Christmas, the third book in the series, “Hotel Llama” has accrued numerous positive reviews. Out today was the bimonthly edition of Canadian Lodging News which featured a praiseworthy review from the magazine’s editor-in-chief, Colleen Isherwood. Click on the image below to read what she discusses.

A Healthy Team Means Healthy Profits

A Healthy Team Means Healthy Profits

With April 7th as World Health Day, I thought it apt to speak for a bit on the topic and pay forward some of the knowledge I’ve accrued by reading various nutritional journals and books over the past few years. Chiefly, there is now undeniable evidence linking one’s eating habits and  fitness routine with one’s(…)

From the Management Side of Things

From the Management Side of Things

Newport Hospitality Group (NHG) is a management company that has existed since 1990. Growing primarily from managing distressed properties to prime select and full service hotels, co-founder Mike Pleninger has a lot to say about resuscitating hospitality businesses and sustaining profitability. So, let’s dive in and see what we can learn. What is the state(…)

A Very Good Friday

A Very Good Friday

This religious holiday is an excellent time for ruminating about the future and what it holds. For the hotel industry, 2015 is shaping up to be decent, with a large swath of healthy acquisitions, brand improvements and numerous new property announcements across the globe. We continue to embrace technology in interesting and progressive ways, and(…)

In Vino Veritas XXXII: 100-Point Wines

In Vino Veritas XXXII: 100-Point Wines

What’s in a number? More specifically, what does ‘100’ mean on a rating scale? Typically, something that reaches triple digits like this is equivalent to a perfect score; the best there is. When it comes to wine, numbers are important. Those who are aficionados understand ratings issued by Wine Spectator, Robert Parker, Wine Advocate and(…)

Your Quarterly Performance Audit is Here

Your Quarterly Performance Audit is Here

St. Patrick’s Day is a special time of year. Aside from the customary green attire and perhaps a celebratory pint or two, this vogue holiday should also be on your calendar to highlight a turning point in the annual cycle. March, as a month, indicates the denouement of winter and the traditional low season for(…)

What Women Want (And Ten Ways To Give Them Just That)

What Women Want (And Ten Ways To Give Them Just That)

My dear bride of some 34 years travels with me for leisure, and sometimes business. To be expected, my work activities tend to be carried over into dinnertime conversations so this hybrid mode of travel makes sense. With her as critical input, we’ve come up with a short list of ideas that focus on women’s(…)

To Tie One On Or Knot

To Tie One On Or Knot

What is future for staff uniforms and how will any such changes affect guests’ perceptions or expectations? There’s much to consider in uniform design and what it means for a brand, so for now let’s focus on one piece of apparel: the neck tie. Keep in mind that as a baby boomer who has spent(…)

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