Summer Holiday Week and Beyond

Summer Holiday Week and Beyond

Can you believe that it’s already the end of June? Time flies when you’re putting in 12-hour days at the office, doesn’t it? Given the timing with which I’m writing today’s article, there’s an elephant in the room besides the impending high tide of summer travel – the rogue wave that is the holiday week(…)

Putting on the Ritz in the Kitchen

Putting on the Ritz in the Kitchen

When you think of upscale dining at hotel brands such as St. Regis, Four Seasons or Ritz Carlton, do you think about wearing formal or semiformal attire? For most, tradition dictates that a five-star hotel naturally comes with an uber-luxury restaurant accompaniment. This dining establishment would typically feature high priced menu items, often themed, and(…)

Building Your Hotelerati, or Promoting Your Hotel Personalities

Building Your Hotelerati, or Promoting Your Hotel Personalities

People buy from other people, not from corporations. This mantra – or any other version of it – has existed for almost as long as the craft of salesmanship itself. And it makes sense, too. We build rapport far easier in person than over the phone or via the internet. Furthermore, human beings are genetically(…)

Five-Step Recipe for F&B Success at Le Chateau Frontenac

Five-Step Recipe for F&B Success at Le Chateau Frontenac

Fairmont Le Chateau Frontenac in Quebec City is not just the most iconic property in this provincial capital city, but also all of Canada. To be the Executive Chef of this property is more than just a position, it is to be the flag-bearer for the cuisine of the hotel, city, region and in fact(…)

In Vino Veritas Part XXXV: Eastern European Wines

In Vino Veritas Part XXXV: Eastern European Wines

When we picture vineyards in our minds, your first thoughts are probably going to be along the lines of bucolic, sun-baked hills beset against a lush Mediterranean climate. Even though it was in these lands where grapes were first domesticated and where most of the world’s produce still originates, let’s not discount the ingenuity occurring(…)

Father’s Day All Summer Long

Father’s Day All Summer Long

As the third in the triune of hallmark holidays which also includes Valentine’s Day and Mother’s Day, Father’s Day is easiest the most subdued and the least elaborate. Catering to its audience, most themed events or promotions are linked to popular summer activities and shared family experiences. This year should be especially fitting as it(…)

The Four Horsemen of the Hotel Apocalypse

The Four Horsemen of the Hotel Apocalypse

We survived Y2K. We outlived the end of the Mayan calendar. But are you ready for the total annihilation of everything your property holds sacred? These four ever-present issues are what I see have the four largest problems that we hoteliers will need to confront within the next decade. As I present the hypothetical ‘Four(…)

Brooklynize Your Property

Brooklynize Your Property

We live in an era of buzz phrases and neologisms to represent just about anything the human mind can imagine. More specific to hotels, we are also living in an age of embracing the ‘local authentic experience’ and all that that infers. Combine these two ideas and we arrive at the word ‘Brooklynization’ which has(…)

So You’ve Hired an Intern, Now What?

So You’ve Hired an Intern, Now What?

Interns are far more than just temporary recruits brought aboard to finish all the menial jobs piling up around the office. In many cases, there are laws preventing this kind of treatment – the sorts of laws stipulating that interns must complete ‘meaningful labor’ and that’s inscribed by that terminology. Recently, I was approached by(…)

In Vino Veritas XXXIV: Aperitif or Digestif

In Vino Veritas XXXIV: Aperitif or Digestif

My typical day at the office: two hundred emails, back-to-back meetings, and a constant barrage of phone calls to interrupt any and all down time. By the time I dredge myself off the office floor around 6pm, I’m loopy, hungry and in need of a stiff drink. Sound familiar? While some call this ‘mandatory pre-dinner(…)

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